What does this policy cover?
This policy covers the manner in which we collect, store and use personal information as part of our business. Reference to business means any business owned or operated by Fiona J Lindsay including www.FionaJLindsay.com, www.SerendipityLifeCoaching.com and The Networking Formula.
Personal information is defined in the Privacy Act 1988 (as amended) as information or an opinion about an individual who is identified, or who can reasonably be identified, from the information. Although we try to make sure that all information we hold is accurate, “Personal Information” also includes any inaccurate information about the individual.
The businesses currently operated by Fiona J Lindsay may be exempt under the small business provisions of the Privacy Act but notwithstanding the exemption, we are committed to protecting your privacy and the confidentiality of any confidential information you provide us.
This document describes our commitment.
Wherever possible, we will collect personal; information directly from you. This information will generally come from what you provide in your application for one of our products or services and supporting documentation.
We only ask for your personal information that is relevant to us providing you with the product and or services you requested.
We may request:
- Identifying information, like your name, address and other contact details and your date of birth.
- Your employment details and your reasons for applying for a product or service.
If permitted by you and relevant to the product and or service we provide, we may also collect personal information about you from a third party.
We may use your personal information for the purpose of providing products and services to you and executing your instructions or assisting you in your business/personal life. We may market additional products and or services to you as they become available using your personal information and you consent to such use.
In general we do not use or disclose your personal information for a purpose other than:
- A Purpose you would reasonably expect.
- A purpose required or permitted by law, or a purpose required otherwise disclosed to you to which you have consented.
Subject to your approval, we may disclose your personal information to other organisations such as related companies of ours or external service providers who are connected with the provision of the product and or services to you.
We will take reasonable steps to ensure that these organisations are bound by sufficient confidentiality and privacy obligations with respect to the protection of your personal information.
Where it is necessary to do so, we may collect personal information about you that is sensitive. Sensitive information includes information about an individual’s health and membership of a professional or trade association.
Unless we are required or permitted by law to collect that information, we will obtain your consent. We will only collect such information if it is absolutely necessary to provide the product and or services to you.
We take all reasonable steps to ensure that your personal information, held on our website or otherwise, is protected from misuse, interference or loss, unauthorised access, disclosure or modification.
If you are given a password to log onto our site or download information, you must keep your password and personal identification numbers safe to the exclusion of all others.
When we no longer require your personal information, we take reasonable steps to ensure that it is destroyed or de-identified.
This section explains how we handle personal information collected from our website. If you have any questions or concerns about transmitting your personal information via the internet, you may contact Fiona J Lindsay as there are other ways for you to provide us with your personal information.
Visiting our Website
Anytime you access an unsecured part of our website that is a public page that does not require you to log on, we may collect information about your visit, such as:
- The time and date of the visit
- Any information or documentation that you downloaded.
- Your browser type and internet protocol details are the device used to access the site.
Transmitting any data containing personal information over the internet has an inherent risk.
You may request access to the personal information that we hold about you at any time from Fiona J Lindsay whose details are on the website.
We will respond to your request to access within a reasonable time. We may charge you a fee to access and correct information on our records. If we decline to give you access, we will tell you why.
We will use reasonable endeavours to ensure that the personal information we hold about you is accurate and up to date. You can always ask us to correct the information if you believe that it is inaccurate or not up to date.
We will endeavour to respond to you as soon as possible. If you are dissatisfied with our response you may contact the OAIC on:
Office of the Australian Information Commissioner
Post: GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
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